A woman has received a lifetime ban from British Airways after arguing with another passenger who claimed she got up too many times on their flight from London to Dubai. Bridget Nhire, 33, was handcuffed and escorted off the plane, but claims she did nothing wrong.
She said: “He was telling me to sit down and I said ‘I have the right to get up and walk around for my health’. That escalated into a minor argument
“Then the crew asked me to move to the front. They said ‘you are being aggressive, we feel you may have had a little too much to drink. I had a drink but was not drunk. I had two glasses of wine with my meal. They strapped me to the seat and put me in plastic cuffs. I have bruises.”
Ultimately, Dubai police escorted her to a station where she stayed for five hours. She was eventually freed without charges and was alerted of her lifetime ban, which went into effect immediately. When Nhire tried to return home on a British Airways flight 10 days later, she learned her ticket had been cancelled. She is now demanding the airline pay $500 for leaving her stranded.
“Our customers and crew deserve to enjoy their flights, and not suffer from any form of disruption,” an airline spokesperson said in a statement. “This sort of behavior will not be tolerated, and the appropriate action will always be taken. We would never issue a lifetime ban without first carrying out a thorough investigation into an incident, which includes taking witness statements from other customers and reports from crew. If a customer has any future bookings with the airline at the time the ban is imposed, we will issue a refund. As detailed in the letter issuing the ban, customers can appeal the decision.”